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Streamline Your Workflow

Think of CoachHippo as your very own administration guru, free from annoying ads and accessible wherever you are both on the web and as an mobile app.

Be an expert right from the start

Create Group

It takes less than a minute to create your free group

Invite Members

Invite or import your members, all you need is their e-mail addresses.

Create an Event

Create and share your event. Let's have some fun!

Your Finance Toolkit

Collect membership fees in seconds with card and direct debit.

Be An Admin Hero

Join over thousands of satisfied customers

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Terms of Service

1. General

1.1. The CoachHippo platform (“the Service”) is run by Great Minds Studio AB (“We”,”Our”,”Us”,”Great Minds”) a company registered in Sweden under the company number 559046-0605 and the address co SUP46, Regeringsgatan 65, 111 56 Stockholm.

1.2. The Service allows registered users to: (i) create and manage one or more organizations online; (ii) become a member in such an organization; or both (i) and (ii). The Service includes communications from Us, such as service announcements and administrative messages.

1.3. This document explains the terms of service (the or these ”Terms”) which apply to the Service. By using the Service, you accept these Terms and agree abide by them. If you do not agree to these Terms, do not use the Service.

1.4. We reserve the right to update and change these Terms from time to time without informing you.

2. Privacy

2.1. We collect your personal data when you use the Website. Please read Our Privacy Notice for further information (available at www.coachhippo.com).

3. Code Of Conduct

3.1 By using the Service, you accept Code of Conduct (available at www.coachhippo.com) and agree abide by it.

4. User Conduct

4.1. You must be 18 years or older or have guardian authorization and consent to use the Service.

4.2. In order to use the Service, you must create a password protected user account. You are responsible for maintaining the confidentiality and security of your password and account. You are fully responsible for all activities that occur under your account and any other actions taken in connection with it. You must ensure that you exit from your account at the end of each session. You agree to notify Us immediately in writing of any unauthorized use of your account or any other security breaches. We will not be liable for any loss or damage from your failure to comply with this clause.

5. Charges and Payment

5.1. Some of Our plans are only available if you pay for them. The charges for the different plans are shown on the Service and include VAT. You can pay for a plan online by credit card. All your payments will be processed via 3rd party payment providers and We will not have access to your credit card or other payment information at any time. The charges will be payable in advance and you can choose whether to pay monthly or annually. We will automatically take payment each month/year (as applicable) and will continue to do so until you advise Us otherwise. You can cancel your plan at any time via your account control panel. You can also send Us a cancellation request via email to support@coachhippo.com.

5.2. If We accidently take payment after you have given Us notice that you no longer wish to pay for a plan, We will refund you in full. If We are unable to collect payment for any reason or you fail to pay the charges, We may suspend the features of the relevant plan until We receive payment in full and in cleared funds.

5.3. You may upgrade or downgrade plans at any time by selecting the plan you want. If you upgrade to a higher plan, the higher plan will be available to you as soon as you have paid the relevant charges. If you downgrade to a lower value plan, you will be charged the lower amount when your next payment is due.

5.4. We reserve the right to change the charges at any time by giving you not less than 30 days notice.

6. Cancellation and Termination

6.1. If you cancel the Service, your cancellation will take effect immediately. After cancellation, you will no longer have access to your account and all information contained therein may be deleted. We accept no liability for such deleted information or content.

6.2. We may, in Our sole discretion, terminate your password, and/or account, and remove and discard any content within the Service, for any reason, including and without limitation, the lack of use, or if We believe that you have violated these Terms. We may also, in Our sole discretion and at any time, discontinue providing the Service, or any part thereof, with or without notice.

6.3. You agree that any termination of your access to the Service under these Terms may be effected without prior notice, and you acknowledge that We may immediately deactivate or delete your account and all related information and files. We reserve the right to bar any further access to such files or the Service.

6.4. We will not be liable to you or any third-party for any termination of your access to the Service.

7. Intellectual Property Rights

7.1. We are the owner or the licensee of all intellectual property rights in the Service, the material published on it, and any necessary software used in connection with the Service ("Software”). These works are protected by copyright laws and treaties around the world. All such rights are reserved. Except as expressly authorized by Us, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Service or the Software, in whole or in part.

8. Indemnity

8.1. You agree to indemnify Us from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your content, your use of the Service, your team member’s activities, your connection to the Service, your violation of these Terms, whether you are a registered user or not. You are solely responsible for your actions when using the Service, including, but not limited to, costs incurred for Internet access.

8.2. Nothing on the Service Website constitutes advice, nor does the transmission, downloading or sending of any information or the Material create any contractual relationship.

9. Disclaimer

9.1. You understand and agree that your use of the Service is at your sole risk. The Service is provided on an "as is" and "as available" basis. We disclaim all warranties of any kind, whether express or implied. We will make reasonable efforts to maintain the Service. However, We are not responsible for any damage, loss of data, customer information or vendor data, revenue, or other harm to business arising out of delays, mis-delivery or non-delivery of information, restriction or loss of access, bugs or other errors, unauthorized use due to your sharing of access to the Service, or other interaction with the Service. You are responsible for maintaining and backing-up your data and information that may reside on the Service.

9.2. We do not warrant that: the Service will be uninterrupted, timely, secure, or error-free; the Service will meet your specific requirements; any errors in the software will be corrected; the results that may be obtained from the use of the Service will be accurate or reliable; and the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations.

9.3. Any material downloaded or otherwise obtained by using the Service is done at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained through or from the Service shall create any warranty not expressly stated in these Terms.

9.4. The Service may provide links to other websites or resources. We have no control over such websites and resources. We are not responsible for the availability of such external sites or resources. We do not endorse and are not liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that We shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with use of or reliance on any such content, goods or services available on or through any such website or resource.

10. Limitation of Liability

10.1. We hereby expressly exclude, to the extent permitted by law, all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with Our Service or in connection with the use, inability to use, or results of the use of Our Service, any websites linked to it and any materials posted on it, including: loss of data; loss of income or revenue; loss of profits or contracts; loss of anticipated savings; loss of business; wasted management or office time; and loss of goodwill, whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

11. Governing law

11.1. These terms are governed by Swedish law and you submit to the non-exclusive jurisdiction of the Swedish courts.

Our Pricing

Small Group

Free

One group with up to 20 members, automated invitations, online payments, CashFlow reports and much more.

Access Now

Group

€5 per group
Or €55 /yr

In addition to Free you get 250 members per group, e-mail support, custom notification settings for automated invitations & reminders, anonymous voting, task list and much more.

Start for free now - no credit card required

Value Access Now

Organization

€50 Or €550 /yr

In addition to Group the Organization plans gives you a group hierarchy where you centralize and aggregated information into the parent group for thousands of members.

Start for free now - no credit card required

Access Now

What Our Customers Say

Thanks to CoachHippo I have more time to plan my team practice and improve our tactics instead of keeping track of which players that are available for the next practice and match.

Fredrik.

IK Stym

CoachHippo is an excellent tool that has made it so much easier for us to run our Gaelic Football club. It offers so much more than the competitors I have seen and it's sleek look makes it nice to use on PC's and mobile devices both for the players and administrators.

Colin.

Stockholm Gaels,

CoachHippo helps me organize our floorball team trainings and matches. Thanks to CoachHippo I always know how many player will attend the next team practice which gives me time to organize it in the best possible way. It was so easy for my players to respond to the event invitation, just one click in an e-mail and it was done.

Svante.

Lokomotiv Stockholm

It was so easy to pay my kids membership fees using card payments. It took less then a minute from when I received the invoice until it was paid

Fredrik.

AIK Fotboll

Your Complete Toolkit

Whether you’re running a large club, a small team or is passionate about your cause. CoachHippo has your needs covered.

Manage Events

Create events on the go using our app and enjoy automated invitations and reminders. Take attendance and analyze participation statistics.

Keep track of your members

Having a dynamic membership list is crucial so that you do not have to track additional information in spreadsheets or post-it notes.

Communicate

Easily communicate with your members using e-mail, real-time chat and public news.

Democratization

We help you strengthen the democracy in your organization by anonymous online voting

Manage Finances

Take control of your finances, collect payments using card and direct debit and analyze your cash flow.

Reclaim Your Team

Create Your Group Now! FREE

Connect with your team with chat & e-mail

Member List

Member List

Having a member list that fit your needs is crucial so that you don't have to track additional information in spreadsheets or on sticky notes. You decide what information you want to track by defining your own member attributes in the dynamic list. You only need their e-mail address to add them into your list and then you grow from there.

We believe in transparency, and so does the EU, with the GDPR directive, all information you keep about your members is also available to them in their profile.
The members can easily access and update their own information so that you don't have to!

Restricting access to data is crucial, using roles you decide who should see the data, and you can also set the read and update permissions on individual fields so that the member can update all attributes except the ones you want control over.
» Read more
Communication

Communication

Communicating with your members used to be a pain in the butt but technology have really helped a lot, but it has also created a situation where you use multiple tools to notify your members such as Facebook groups, SMS and e-mail which means that you have to add the members to many different applications.

With smart tags you can create segments within your groups and you can use these tags to communicate with members, invite them to events and more.

We want to make it easy for your members to stay updated so the entire message is always delivered directly to their device so that they do not need to take any additional action such as opening a web browser just to get the information you wanted to send them.

Saving time for both you and your members!
» Read more
Events

Events

You can create events from anywhere directly in our app. Invite members, define when the automated e-mails should be sent out. You can even decide what time of day the notification should be sent out so your members do not receive any more annoying e-mails late on Sunday evening.
Take attendance at the pitch and access statistics that can be used when you take out your team for the next match.

Members respond to e-mail or in-app invitations and reminders with a click of a button, no login required.

You can organize drop-in events where people register using their name and e-mail, use it to organize pre-season friendly matches, spontaneous football events, cups & camps or anything else you can think of.

» Read more
Finances

Finances

Being the treasurer is an unappreciated, but crucial, role and we give you the best possible tools to manage your finances.

Your members pay the fees in seconds using credit card and direct debit and you get automatic reconciliation and an interactive cash flow report.

We aggregate the payment information for you into ledgers so that you see all the details you need, even from our mobile app.

The ledgers are kept per group and per member so you can quickly see your financial status without having to select and count individual invoices.
» Read more
Democratization

Democratization

Wouldn't it be great if you could ask your members for input to any type of decision, small and big? For example, should we attend this hockey cup that will cost about $150 per attending player?

Create a topic, discuss in real-time and then open it for anonymous online voting and watch the results come in real-time.

When the voting end you as the Chairman of the board takes a decision and everything is stored in the cloud, the discussions, the voting summary and your decision text.

Think how nice it is when a parent asks why you took that decision and you quickly look at the decision log and can provide a confident answer.
» Read more

Let's get you started

It takes less than a minute

CREATE YOUR FREE GROUP

What Makes Us Better

We do not have any annoying ads!

You should focus on getting things done, having annoying ads is standing in the way of that. That's why we don't have any ads in our app!

Democratization

We help you strengthen the democracy in your group which gives you happier members

Learn More

Let's get you started

Start saving time now

Create Your Group

Frequently Asked Questions

I don't really have time to get started

We help you save time by automating time consuming manual tasks such as updating the membership list, reconcile payments, member communication and more. Everyone receives a 14 day trial for free, check out this short introduction video to get into the details on how you can save more time.

Click Here To Find Out How
Isn't it difficult to migrate my members from my current solution?

Our dynamic membership list can handle any information you throw at it which makes importing data a breeze since you do not have to perform any complicated field to field mappings.

We have pre-built import functions and if your system is missing, let us know and we will build an importer for you!

As an example we helped AIK Ungdomsfotboll to migrate their 80+ teams into CoachHippo and it took less than 40 minutes where the most time was spent exporting the information from their old system.
Do you have annoying ads?

We believe in providing you with the best possible service, serving ads does not benefit you or your players so we happily provide you with an ad-free experience and therefore do not display any annoying ads in our application!
How does CoachHippo help to democratize my membership organization?

A membership organization cannot exist without it's members and that is why it is crucial to provide them with the best possible service and make it easy for them to be engaged.

CoachHippo helps you to get a better input to your decisions by empowering the members to vote for important matters using anonymous online voting.

Find Out More

Membership List

Democratization

Manage Events

Finances

Privacy Notice

Why should I read this notice?

This notice explains how we at CoachHippo collect, use and protect your information. You should read it if you are a member of staff at a club, for example a coach or a treasurer, or a team member at a club.

What information do you collect about me?

Admins and members: When you sign up for CoachHippo, we collect your e-mail address and password. If you choose to share more information about you in your personal profile, we collect that information as well. With your consent, we will use cookies and similar technologies to collect information about your browser and your IP-address. You can find more information about that in the (section about cookies) [link/anchor to cookies section] below.

Members: We keep track of your memberships in different organizations. Your organization may collect additional information from you, for example your name, age and information related to your health. Your organization is responsible for collecting, using, and protecting that additional information, which CoachHippo does not have access to. When paying membership fees, your payment information is collected directly by one of our payment service providers, (Stripe)[https://stripe.com] or (GoCardless)[https://gocardless.com]. Neither your organization nor CoachHippo has access to that payment information.

Admins: You are responsible for handling information about your members correctly. You have to inform your members about the information you collect about them and what you do with it. If your members are children, you have to inform their parents. In both cases, you may need to obtain consent from your members or their parents. When you pay for your CoachHippo subscription, your payment information is collected directly by one of our payment service providers, (Stripe) [https://stripe.com] or (GoCardless)[https://gocardless.com]. We do not have access to your payment information.

How will you use my information?

We use your information to give you access to the CoachHippo platform and to send you e-mails about changes or technical issues that may affect platform performance. With your consent:

We use the information collected by cookies and similar technologies to analyze how you use our platform with the aim to improve our technical support by resolving technical issues faster and more effectively.
We e-mail you information about the CoachHippo service, such as notifying you about new or improved features.
We send you reminders, for example when you have not created an event in a while.

How long do you keep my information?

Admins and members: We erase information about how you use our platform on an ongoing basis. We keep this information no longer than 1 year.
Members: Your organization decides how long your information is kept.
Admins: We will erase your information immediately after you cancel your CoachHippo account.

With whom do you share my information?

Technical service providers
The CloudHippo platform is built on top of several cloud services. We have to share your information with those services to make CoachHippo work. These services include:

Heroku: The heart of CoachHippo. Most of your information is processed here.
Papertrail: Collects logs, for example system and web logs.
Amazon: Our e-mail provider and cloud storage. Delivers all e-mails sent from the CoachHippo platform or its users. Stores all files that admins upload to CoachHippo.
RedisLabs: Improves system performance by caching popular information.
Intercom: Real-time chat for support and customer onboarding.

Marketing service providers

With your consent, we share some of your information, mostly usage data, with the following marketing services:

Google: We use Google Analytics to collect usage statistics for our website. We share your IP-address and device fingerprint.
Facebook: We share information about the fact that you are using our website. Facebook uses that information to show you ads. You can hide these ads by changing your Facebook settings
Mixpanel: A tool to analyze your usage data. We use it to improve CoachHippo and to send you automated messages related to CoachHippo, for example a welcome e-mail that explains how the CoachHippo interface works.

Where do you keep my information?

We keep your information at one of Amazons’s datacenters near your location. If you are a member of an organization within the EU, your data will reside in one of Amazons’s datacenters in the European Economic Area. For technical reasons, we may transfer your data to countries outside the European Economic Area. When this is the case, we use appropriate safeguards, namely the European Commission’s standard contractual clauses and Privacy Shield.

What about cookies?

Cookies are small text files that websites store in your web browser when you visit them. Our website uses cookies for verifying your identity and remembering your preferences and settings. The table below explains the cookies we use and why.

Domain	Name	Purpose
.coachhippo.com	mp_mixpanel__c mp_*_mixpanel	These Mixpanel cookies (1) track the conversion from registered to logged in user, (2) collect information about how our users use CoachHippo, (3) and trigger automated engagement e-mails to users. mp_mixpanel__c expires after 1 day mp_*_mixpanel expires after 1 year
.facebook.com	fr	Collects data for displaying ads on Facebook. This cookie expires after 3 months.
.coachhippo.com	_drip_client_*	DripClient cookie. This cookie is tied to Drip.co, which is our newsletter e-mail service. This cookie expires after 2 years
api-iam.intercom.io	_mkra_ctxt intercom-id-jvziqjut	Two Intercom cookie that provide our real-time chat and collect information about the usage of the CoachHippo system to improve customer support. _mkra_ctxt expires after the session intercom-id-jvziqjut expires after 20 years

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Which rights do I have?

Access: You can request a copy of the information that we hold about you.
Correction: We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Erasure: You can demand that we erase your information. We are not allowed to erase information about you that the law requires us to keep.
Data portability: You can ask us to transfer your information from our IT environment to another, either to another company’s or your own. This does not apply to information about you that the law requires us to keep.
Withdrawing consent: You can withdraw your consent for sharing your usage data or receiving marketing information at any time. You can do that by sending an e-mail to support@coachhippo.com.
Complaints: You can lodge a complaint with us or your local data protection authority at any time.

How can I exercise my rights?

Members: If you would like to exercise any of the above rights, please contact your organization. Since your organization is responsible for your information, CoachHippo needs to have the permission of your organization to help you exercise your rights.
Admins: If you would like to exercise any of the above rights, please email or write to us at the following address. If you would like to lodge a complaint with your local data protection authority, please contact the authority directly.

Changes to this policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 2017-08-20.

How to contact us

We employ a Data Protection Officer who is responsible for all data protection issues inside CoachHippo. If you have any questions about this policy, how we use your information, or your data privacy rights, please contact our Data Protection Officer. You can do that under the following address:

Data Protection Officer
Great Minds Studio AB
c/o SUP 46, Regeringsgatan 65, 3f
111 56 Stockholm, Sweden
E-mail: privacy@coachhippo.com

Terms of Service

1. General

1.4. We reserve the right to update and change these Terms from time to time without informing you.

2. Privacy

2.1. We collect your personal data when you use the Website. Please read Our Privacy Notice for further information (available at www.coachhippo.com).

3. Code Of Conduct

3.1 By using the Service, you accept Code of Conduct (available at www.coachhippo.com) and agree abide by it.

4. User Conduct

4.1. You must be 18 years or older or have guardian authorization and consent to use the Service.

5. Charges and Payment

5.4. We reserve the right to change the charges at any time by giving you not less than 30 days notice.

6. Cancellation and Termination

6.4. We will not be liable to you or any third-party for any termination of your access to the Service.

7. Intellectual Property Rights

8. Indemnity

8.2. Nothing on the Service Website constitutes advice, nor does the transmission, downloading or sending of any information or the Material create any contractual relationship.

9. Disclaimer

10. Limitation of Liability

11. Governing law

11.1. These terms are governed by Swedish law and you submit to the non-exclusive jurisdiction of the Swedish courts.

Cookie Policy for CoachHippo

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality. For more general information on cookies see the Wikipedia article on HTTP Cookies...

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately is most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out. We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages. When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. For more information on Google AdSense see the official Google AdSense privacy FAQ.

We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods. Email: hello@coachhippo.com